Acceptable Use Policy
Torrents, TOR, mining, IRC, Teamspeak, Minecraft, Starbound, Runescape, and Chatbots are not allowed.
To ensure the best performance for all of our customers, we use the following policies:
- Your Web Hosting is configured to send a maximum of 50 emails per hour. If you have justification, please open a ticket and we'll raise this limit for you.
- Your VPS should not have a load of 4 for more than one hour, or your VPS will get restarted.
- Your VPS should not have a load of 2 for more than two hours, or your VPS will get restarted.
- Your VPS is configured to send a maximum of 50 emails per hour. If you have justification, please open a ticket and we'll raise this limit for you.
Please note that the CPU cores are shared and they are not dedicated to you. We allow you to use all of your cores for your peak times, but you cannot use them for an extended amount of time.
If your VPS(s) / server(s) gets more than one DDoS attack (in total), we are going to stop the service and there will be no refund payment.
As a provider of web site hosting and other Internet-related services, Shop4Host offers its customers (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Shop4Host respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Shop4Host reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Shop4Host has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Shop4Host's services. This AUP will be revised from time to time.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgement and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Shop4Host cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgement in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Shop4Host cannot monitor or censor the Internet, and will not attempt to do so, Shop4Host cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must keep in mind that Shop4Host does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Shop4Host's network and may reach a large number of people, including both subscribers and non-subscribers of Shop4Host, subscribers' postings to the Internet may affect other subscribers and may affect Shop4Host's goodwill, business, reputation or operations. For these reasons, subscribers violate Shop4Host policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:
Spamming
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Shop4Host, but also because it can overload Shop4Host's network and disrupt service to Shop4Host's subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Shop4Host will investigate and suspend the account if it is found to be sending SPAM. A $500 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Shop4Host reserves the right to prosecute for this violation.
BitTorrent
Shop4Host does not allow BitTorrent. You may not run any BitTorrent application/script, tracker, or client, and we will suspend/terminate any offending account.
TOR — Open Proxy / VPN
You may not run any public proxy services or any scripts that interface with TOR, including TOR relay, entry, exit and bridge nodes. TOR, public proxies and public VPNs are strictly forbidden and we reserve the right to immediately terminate any account, without warning, found to be running these services.
Minecraft
Shop4Host is not for Minecraft servers — the large load these servers produce causes excessive strain on our infrastructure and as such is strictly forbidden.
Digital Currency Mining
The high CPU load produced by mining digital currency negatively impacts performance for all of our customers, as such you may not run any BitCoin-related services, this includes any BitCoin derivatives such as LiteCoin, ZeroCoin and any other digital currencies.
CamFrog
Due to the high frequency of DDoS attacks against CamFrog servers, it is forbidden to host CamFrog servers or other server applications that are frequent targets of denial of service attacks or other types of attacks. If found to be running such services your server will be immediately suspended and the server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the offending service, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.
Obscene Speech or Materials
Using Shop4Host's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Shop4Host is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.
Defamatory or Abusive Language
Using Shop4Host's network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.
Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Facilitation of a Violation of this AUP
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Other Illegal Activities
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.
Other Activities
Engaging in activities, whether lawful or unlawful, that Shop4Host determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Shop4Host will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Shop4Host's policy or applicable law. However, when Shop4Host becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Shop4Host.
Shop4Host is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Shop4Host's facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Shop4Host does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Shop4Host reserves the right to directly take action against a customer of its subscribers. Also, Shop4Host may take action against the Shop4Host subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Shop4Host anticipates that subscribers who offer Internet services will cooperate with Shop4Host in any corrective or preventive action that Shop4Host deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Shop4Host policy.
Shop4Host will not intentionally monitor private electronic mail messages sent or received by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Shop4Host may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Shop4Host may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Shop4Host assumes no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Shop4Host may disclose subscriber information or information transmitted over its network where necessary to protect Shop4Host and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Shop4Host will never sell information to other services or outside companies.
Shop4Host expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Shop4Host policy. Finally, Shop4Host wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Shop4Host for any violation of the Service Agreement, law or Shop4Host policy resulting in loss to Shop4Host or the bringing of any claim against Shop4Host by any third party. This means that, if Shop4Host is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Shop4Host, plus costs and reasonable attorney's fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Shop4Host and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to abuse@shop4host.com.